Frequently Asked Questions
Why won't my payment go through?
There could be several reasons why a payment might not go through, such as incorrect billing details, expired credit cards, or issues with your bank or payment provider. Double-check your payment information, ensure that your card or payment method is active, and try again. If the problem persists, please contact our customer support team for assistance.
How Long Will It Take To Get My Package?
Orders are processed within 1-2 business days. Delivery times vary depending on your location. Typically, orders take 3-9 business days, while some can take 7-14 days. You will receive a tracking number as soon as your order ships.
Do You Ship Internationally?
We currently offer shipping within the European Region. Shipping costs and delivery times may vary depending on your specific location. Shipping fees will be calculated at checkout based on your shipping address. Please be aware that customs duties and taxes may apply depending on your location. Stay tuned as we expand our reach in the future!
What Shipping Methods Are Available?
We offer a variety of shipping methods, including standard and expedited options. Shipping times and rates depend on your location, and you can choose your preferred method at checkout.
What Payment Methods Are Accepted?
We accept all major credit cards (Visa, MasterCard, American Express), Google Pay, Apple Pay, and other secure payment methods. You can select your preferred payment option during checkout.
Is Buying On-Line Safe?
Yes, shopping with us is completely safe! We use secure encryption to protect your personal and payment information. We also adhere to industry-standard privacy practices to ensure that your data is kept safe.
How do I place an Order?
To place an order, simply browse our website, select your desired items, and click on “Add to Cart.” Once you’re ready, go to your cart, review your items, and proceed to checkout to complete your order.
Do I need an account to place an order?
No, you don’t need an account to place an order. You can check out as a guest. However, creating an account will allow you to track your orders, save your preferences, and enjoy faster checkout for future purchases.
Who should I to contact if I have any queries?
For any questions or issues, please contact our customer service team at vandalvibes.team@gmail.com. We’re happy to assist you!
How Can I Cancel Or Change My Order?
Orders are processed quickly, so we can only cancel or change an order within 1 hour of placing it. If you need to make changes, please contact our customer service team immediately. After that window, we’re unable to make any changes, but you can initiate a return once your order arrives.
How Do I Track My Order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
How Can I Return a Product?
We offer easy returns! To return a product, ensure it’s in its original condition and within 30 days of purchase. Visit our Returns Page to request a return, and follow the instructions provided to send the item back to us.